Field service solutions enable to manage effectively service request and tracking. Combined with localization systems or by themselves help streamline worker management. Task orders are dispatched to the mobile service team over the air and the service, its status and different phases tracked to the completion. Customer, service and asset data stored in backend systems can de accessed and updated online from the field Service field solutions functionality include:

• Service lifecycle management
• Task orders management
• Timesheet reporting
• Stock data access

Overall benefits of the solution:

• Increase productivity. The experience shows an increment in productivity between 20% and 50% in production projets.
• Improved time response. The elapsed time in which an incident is solved is shortened significantly
• Customer satisfaction. Customers appreciate the improved service what helps develop a loyalty relationship between service providers and their customers
• Employee satisfaction. Field workers can accomplish their tasks with less effort and more efficiently

Technical benefits of the solution:

• Fast development and implementation. The development of the system may take place in weeks using the DataMovil environment with samples and based on previous projects
• Online and Offline Modes. DataMovil may work in connected, not connected and mixed modes. Total management of local device data and its server synchronization is supported. The DataMovil security features assures that no data is ever lost.
• Easy integration with existing backend systems. DataMovil directly supports Web Services and all data transmission are done in XML format on top of standard protocols like HTTP. These features permit to integrate any legacy system with extreme simplicity.
• Integrated security. DataMovil allows to encrypt all data stored locally preserving the privacy of the information in case the device is lost or stolen.. Additionally, all transmissions may be encrypted with SSL protocol and strong 128 bit security key.